Terms of Use

1. Who we are and what these terms cover

These Terms of Use (the "Terms") are an agreement between you and Goshen Seven — Goshen Seven CarryAll & Delivery LLC for delivery, moving, parcel-forwarding and shopping services, and Goshen Seven Business for the business operations platform (together "Goshen Seven", "we", "us").

They apply to carryall.goshenseven.com, business.goshenseven.com, the Goshen Seven CarryAll Android app, the Goshen Seven Staff Android app, restaurant self-order kiosks and order-status screens, and every service booked or managed through them (the "Services").

By creating an account, ticking the box to accept these Terms, or using the Services, you agree to them. If you do not agree, do not use the Services. Our Privacy Policy and Payment & Refund Policy form part of these Terms.

2. Eligibility and your account

• You must be at least 18 years old and able to enter into a binding contract to create a customer account.
• Give accurate, complete information and keep it up to date — names, phone numbers and addresses are used to reach you and to deliver your goods.
• Keep your password, PIN and any authenticator codes secret. You are responsible for activity on your account until you tell us it has been compromised.
• An account is for one person. Staff accounts are issued by an administrator and may be used only by the employee they were issued to.

3. The Services

CarryAll customers can request quotes, book deliveries and moves, forward parcels from a US address, track orders, pay online, chat with and call the assigned driver or our support team, and manage their account.

Goshen Seven Business gives authorised staff of Goshen Seven and of the businesses that use the platform (each a "Business") tools for tasks, scheduling, attendance, payroll, inventory, sales, logistics, and — for healthcare Businesses — patient, laboratory and pharmacy records.

We may change, suspend or withdraw a feature. Where a change materially reduces a paid Service you have already booked, you may cancel it under the Payment & Refund Policy.

4. Quotes, bookings and payment

• Online quotes are calculated from the information you enter. If the real job differs — more items, a heavier package, extra floors, a different address — we will tell you the revised price before we charge it, and you may cancel instead.
• Payments are taken by our payment providers on their own secure pages. We never receive your full card number.
• Deposits, cancellations and refunds are governed by the Payment & Refund Policy, which is shown to you — and which you accept — on the payment screen before every payment.

5. Your goods and shipments

• Describe every package accurately and upload the photos we ask for. Photos must show the whole package in good light; they are used to confirm its condition at booking and to resolve any later claim.
• Declare fragile items, dangerous goods and items of high value. Dangerous goods must be packaged and labelled as the law requires.
• You must not send anything illegal, stolen, counterfeit, live animals, human remains, weapons or ammunition, narcotics, or any item whose carriage is prohibited in the origin or destination country.
• We may inspect, refuse or return a package we reasonably believe breaks these rules, and we will cooperate with the authorities where the law requires it.
• Our liability for loss or damage is set out in section 13.

6. Acceptable use

You must not, and must not help anyone else to:

• break any law, or infringe anyone's privacy, intellectual property or other rights;
• harass, threaten, abuse or impersonate anyone, including our drivers, crew and staff;
• upload malware, or probe, scan, overload or try to get around the security of the Services;
• access data, accounts, branches or Businesses you are not authorised to access;
• scrape, copy or resell the Services or their content, or reverse-engineer the apps except where the law allows it;
• use the Services to send spam or unsolicited marketing.

7. Staff and Business users

• Staff accounts may be used only for authorised work for the Business that issued them. Each Business's data is kept separate from every other Business's data: staff reach only the Business they work for, and only Goshen Seven's company administrators move between Businesses, to oversee them. You must not attempt to reach another Business's records.
• You must keep customer, employee and — in healthcare Businesses — patient information confidential, and use it only for the purpose it was entrusted to you. Patient information may be viewed only by staff whose role requires it.
• Actions in the platform are recorded in audit logs, which administrators may review to protect the Business, its customers and patients.
• Your access ends when your employment or engagement ends, or earlier if an administrator suspends it.

8. Messages, calls and AI features

• Order chat, team chat and in-app voice or video calls are provided to help deliver the Services. Chat messages are kept, and calls may be recorded — the call screen tells you so. Messages and recordings are used only for staff training and to improve the Services and the system: they are never sold, never used for advertising, and never used to train AI models. Calls are connected device-to-device, or through an encrypted relay when a network requires it.
• Some features use artificial intelligence: the AI assistant, forms drafted from an uploaded document, and the automatic check that package photos are clear and complete.
• Anything created or modified by AI is labelled as AI-generated or AI-assisted wherever it is shown — including messages another person drafted with AI. You must not remove or hide these labels.
• AI output can be wrong. It is not professional, legal, financial or medical advice, and you should check anything important. No decision with legal or similarly significant effect on you is made by AI alone — a person can always review an AI result on request.

9. Content you provide

You keep ownership of the photos, messages, documents and other content you upload. You give us a non-exclusive, worldwide, royalty-free licence to store, copy, display and process that content only as needed to provide, secure and improve the Services, and to comply with the law. The licence ends when the content is deleted, except for copies we must keep by law.

You confirm you have the right to upload what you upload, and that it does not infringe anyone's rights.

10. Our intellectual property

The Services, the software, their design and content, and the Goshen Seven and CarryAll names and logos belong to Goshen Seven or its licensors and are protected by copyright, trademark and other laws. These Terms give you a personal, non-transferable, revocable licence to use the Services as intended — nothing more.

How to report content that infringes your rights is explained in our Intellectual Property & Infringement Policy at /intellectual-property.

11. Third-party services

Parts of the Services rely on third parties — including payment providers, mapping and address services, and AI providers for AI features. Their own terms apply to your use of their services, and we are not responsible for their acts or omissions beyond what the law requires.

12. Suspension, termination and account deletion

• You can delete your account at any time from your profile in the app or on the website. Deletion is permanent: your orders, messages, payment history, uploads, support tickets and sessions are erased, as described in the Privacy Policy.
• You cannot delete an account while a delivery or move is in progress; finish or cancel it first.
• We may suspend or close an account that breaks these Terms, puts other people at risk, or where the law requires it. Where it is safe and lawful to do so, we will tell you why.
• Sections that by their nature should survive termination — including payment obligations already due, liability and dispute terms — survive it.

13. Liability for goods

• We take reasonable care of your goods from collection to delivery.
• If goods are lost or damaged while in our care, our liability is limited to the value you declared for them when booking or, if you bought insurance through the booking, to the insured amount — unless the loss was caused by our gross negligence or wilful misconduct.
• We are not liable for loss or damage caused by inadequate packaging, an inaccurate description, an undeclared fragile or dangerous item, the inherent nature of the goods, or events beyond our reasonable control.
• Report visible damage or loss within 7 days of delivery, with photos, through order chat or support, so we can investigate.

14. Disclaimers

Apart from what these Terms expressly promise, the Services are provided "as is" and "as available". Delivery times, routes, distances and AI output are estimates. We do not guarantee the Services will be uninterrupted or error-free.

15. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, revenue, business or data, and our total liability arising from any booking is limited to the amount you paid for that booking.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability, or any consumer right, that cannot be limited or excluded by law — including your rights under the Competition and Consumer Protection Act of Zambia and applicable consumer-protection laws of the United States.

16. Your responsibility to us

You are responsible for loss we suffer because you broke these Terms, sent prohibited goods, or gave us false information — including claims made against us by third parties — to the extent the law allows.

17. Disputes and governing law

• Please contact us first — most problems are solved quickly that way.
• Services performed in Zambia are governed by the laws of the Republic of Zambia and disputes go to the courts of Zambia. Services performed in the United States are governed by the laws of the State of Idaho and applicable federal law, and disputes go to the state or federal courts located in Idaho.
• If you are a consumer, you keep any right to bring a claim in the courts where you live and to the protection of the mandatory consumer laws of that place.

18. Changes to these Terms

We may update these Terms when the Services or the law change. If a change is material we will show you the new version, and you will be asked to accept it before you can continue using your account. The version and effective date are shown at the top of this page.

19. Contact

Questions about these Terms: hello@goshenseven.com, or use Support in the app.